Thank you for shopping with Westbridge Mart. Below are the terms, conditions, and legal guidelines that govern our dispatch, fulfillment, and transit operations.

1. Shipping Destinations & Territorial Limits

We provide fulfillment and shipping services across the United Kingdom:

• UK Mainland: Standard and Expedited delivery options are calculated at checkout.

• Off-Mainland UK: For addresses outside the UK Mainland (including Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man, and offshore islands), additional freight surcharges or extended handling times may apply. We reserve the right to pause order fulfillment and issue an additional invoice for actual courier postage before dispatching your goods.

2. Shipping Rates & Delivery Timelines

All orders undergo initial address verification and stock clearance prior to carrier handover:

Merchant Protection Notice on Transit Timelines:

All orders require an initial 1 to 3 business days processing and dispatch window prior to carrier pickup. Delivery timeframes commence solely from the actual date of carrier dispatch, rather than the order placement date. Timelines are third-party courier estimates and do not constitute a legally binding delivery guarantee. Westbridge Mart is not financially liable for courier delays caused by extreme weather, seasonal peaks, or regional postal disruptions.

3. Order Cancellations & Address Adjustments

Because our automated fulfillment process begins shortly after payment verification:

• 1-Hour Modification Window: Requests for order cancellations, item changes, or delivery address adjustments must be submitted to info@westbridgemart.com strictly within 60 minutes of order placement.

• Post-Processing Holds: Once an order is marked as Processing, Packed, or In Transit, cancellations cannot be performed. The recipient must receive the parcel and follow our standard Return Protocol.

• Incorrect Address Liability: Westbridge Mart bears no financial responsibility or re-shipping obligations for parcels dispatched to incorrect, incomplete, or outdated shipping addresses provided by the buyer at checkout.

4. Proof of Delivery (PoD) & Loss Claims

We enforce strict security protocols on all outbound shipments to prevent fraudulent non-receipt claims:

• Proof of Delivery Mandate: A courier electronic signature, doorstep photo verification, or carrier GPS geo-location tag confirming delivery to the buyer’s specified address constitutes definitive, legally binding Proof of Delivery (PoD).

• Claims for Non-Receipt: In cases where PoD is verified by the carrier, Westbridge Mart reserves the right to deny claims for “Parcel Stolen” or “Not Received.” Buyers are encouraged to provide safe-place instructions directly to the courier upon receiving their tracking link.

5. Transit Damage & Mandatory 24-Hour Inspection Protocol

All items are quality-checked and securely packaged prior to dispatch. Recipients are required to inspect parcels immediately upon arrival:

• Inspection at Delivery: If the outer master box shows visible physical damage upon arrival, the recipient MUST instruct the courier driver to log the package as “Received Damaged” on their signature terminal.

• Mandatory 24-Hour Reporting Window: Any claim concerning damaged items, missing components, or incorrect shipments must be reported to info@westbridgemart.com within 24 hours of documented carrier delivery.

• Evidentiary Requirements: Claims submitted after the 24-hour window will be considered invalid. All verified claims must include clear photo/video evidence of:

  1. The outer shipping carton showing the courier shipping label clearly.

  2. The inner protective packaging materials.

  3. The specific defect or physical damage on the item itself.

6. Return Freight Guidelines

Returns initiated under our 30-Day Change-of-Mind Policy are subject to the following merchant-protection terms:

• Return Freight Charges: The buyer assumes total financial responsibility for purchasing a tracked and insured return shipping label. Un-tracked return shipments lost in transit will not be refunded.

• Condition Mandate & Restocking Fees: Returned products must arrive at our processing center in 100% original, unopened, and re-sellable condition with all factory seals intact. Items returned open, altered, or damaged may be subject to a 20% Restocking & Re-inspection Fee or returned to the buyer at their expense.

• Unauthorized Returns (RMA Mandate): Parcels shipped back to our fulfillment facilities without a pre-approved Return Merchandise Authorization (RMA) number issued by our support team will be rejected at the delivery bay.

7. Customer Support & Claims Administrative Desk

For tracking updates, delivery inquiries, or formal claim submissions, please contact our support team through our official channel:

• Official Support Email: info@westbridgemart.com

• Official E-Commerce Store: westbridgemart.com