Effective Date: 15/12/2023

Last Updated: 06/06/2026

At Westbridge Mart, we want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request an official return.

To start a return, or for any questions regarding refunds, please contact us strictly via email at info@westbridgemart.com.

1. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following strict conditions:

• The item must be in the exact same condition that you received it.

• It must be unworn or unused, with all original tags attached.

• It must be sealed and secure within its original packaging.

• You must provide the receipt, invoice, or valid proof of purchase.

Important Note: Items sent back to us without first requesting an official return via email will not be accepted under any circumstances.

2. Return Logistics & Costs

• Change of Mind: If you change your mind about a product, you can return it to us provided it meets the eligibility criteria above. For all change-of-mind returns, the cost of return shipping must be paid for entirely by the customer.

• Packaging Requirement: All items must be packed securely in their original boxes or parcels. Our designated couriers are strictly instructed not to collect unpackaged items.

• Return Address: Once your return request is officially accepted via email, we will provide you with a return shipping label alongside comprehensive instructions on how and where to send your package. Approved returns must be dispatched to our corporate logistics facility:

  WESTBRIDGE TRADING LTD

  Unit 5, Waverley Industrial Park, Hailsham Drive, Harrow, HA1 4TR, United Kingdom

3. Damages and Issues (24-Hour Window)

Please inspect your order thoroughly upon arrival. If the item is defective, damaged, or if you receive the wrong item, you must accept the delivery, sign the courier’s delivery note explicitly marking it as “Damaged”, and contact us within 24 hours of reception.

To report a damaged order, email us immediately at info@westbridgemart.com with your order number and photographic evidence of the defect so that we can evaluate the issue and make it right with a replacement or remedy.

4. Exceptions & Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or legal regulations. Non-returnable items include:

• Perishable Goods: Pre-packed food, supplements, or items with strict expiry or climate constraints.

• Personal Care Goods: Unsealed beauty, wellness, or personal care products where hygiene seals have been broken.

• Custom Products: Special orders, bulk commercial allocations, or personalized items.

• Hazardous Materials: Flammable liquids, cleaning chemicals, gases, or restricted compounds.

• Promotional Items: We cannot accept returns on sale items, clearance items, or digital gift cards.

5. Exchanges

The fastest way to ensure you get the product you want is to return the eligible item you currently have. Once your return request is officially approved and the package is inspected at our facility, you can make a separate, independent purchase for the new item through our online checkout.

6. United Kingdom & European Union 14-Day Cooling-Off Period

Notwithstanding the standard 30-day policy, under applicable distance selling laws, consumers shipping to the UK or European Union have the right to cancel or return their order within 14 days of delivery, for any reason and without justification.

To qualify for this statutory cancellation, the merchandise must still be in its original condition—unworn, unused, with tags attached, and in its pristine original packaging. Valid proof of purchase remains mandatory.

7. Refund Processing Timelines

We will notify you via email once we have received and thoroughly inspected your returned item at our warehouse. We will inform you whether the refund has been approved or rejected based on the product’s condition.

• Approval Window: If approved, you will be automatically refunded via your original payment method within 10 business days.

• Bank Delays: Please remember that it can take additional time for your bank or credit card company to process and post the refund to your statement.

• Escalation: If more than 15 business days have passed since we officially approved your return and you have not received the funds, please follow up with us immediately at info@westbridgemart.com.