Return & Refund Policy
Effective Date: 15/12/2023
Last Updated: 06/06/2026

At Westbridge Mart, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request an official return.

To start a return or ask any questions regarding refunds, please contact us at support@westbridgemart.com.

1. Eligibility Criteria for Returns
To be eligible for a return:
– The item must be in the same condition that you received it (unworn, unused, with original tags intact).
– It must be in its original packaging.
– You must provide a valid receipt or proof of purchase.

Note: Items sent back to us without prior return approval via email will not be accepted.

2. Return Costs & Shipping Address
– Change of Mind: If you change your mind, you may return the item within 30 days. Return shipping costs are the responsibility of the customer. Tracked shipping is strongly recommended.
– Defective / Wrong Items: If the return is due to an error on our part (damaged or incorrect product), Westbridge Mart will provide a pre-paid return shipping label or refund the return postage costs.

Approved returns should be sent to our UK logistics center:
WESTBRIDGE TRADING LTD
7 New Road, Bedfont, Feltham, England TW14 8HW

3. Damages and Issues Protocol
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect:
– Please notify us within 48 to 72 hours of receiving the parcel by emailing support@westbridgemart.com
– Include your order number along with clear photo or video evidence of the damaged product and outer packaging.
We will immediately process a free replacement or issue a full refund.

4. Exceptions & Non-Returnable Items
For health, hygiene, and safety reasons, certain items cannot be returned:
– Perishable products (such as unsealed food items or supplements).
– Personal care goods (unsealed beauty or hygiene products).
– Hazardous materials or flammable liquids.
– Digital gift cards.

(Note: All standard retail items, including sale items, are fully eligible for return under our 30-day policy.)

5. UK & EU Statutory 14-Day Cancellation Right
In accordance with Consumer Contracts Regulations in the UK and EU, you have the statutory right to cancel your order within 14 days of receiving your goods without providing a reason. Returned goods must remain unused and in their original packaging.

6. Refund Processing Timelines
Once your returned package is received and inspected at our warehouse:
– We will notify you via email regarding the approval or status of your refund.
– If approved, your refund will be processed automatically back to your original payment method (Stripe/Credit Card/PayPal) within 5 to 7 business days.
– Please allow extra processing time for your bank or card issuer to post the funds to your account.

7. Contact & Customer Desk
Official Support Email: support@westbridgemart.com
Website: westbridgemart.com
Business Address: 7 New Road, Bedfont, Feltham, England TW14 8HW
Phone Support: +44 07591456565