Thank you for shopping with Westbridge Mart. Below are the terms and guidelines that govern our fulfillment, shipping, and delivery operations across the United Kingdom.
1. Shipping Destinations & Regions
We deliver to physical addresses across the United Kingdom:
– UK Mainland: Standard and Express delivery services.
– Off-Mainland UK: For addresses outside mainland UK (including Northern Ireland, Scottish Highlands, Channel Islands, and Isle of Man), extended handling or standard carrier postage fees may apply at checkout.
We deliver to physical addresses across the United Kingdom:
– UK Mainland: Standard and Express delivery services.
– Off-Mainland UK: For addresses outside mainland UK (including Northern Ireland, Scottish Highlands, Channel Islands, and Isle of Man), extended handling or standard carrier postage fees may apply at checkout.
2. Shipping Rates & Delivery Timelines
All orders are processed and verified prior to carrier handover.
All orders are processed and verified prior to carrier handover.
– Processing Time: 1 to 2 Business Days (Monday – Friday)
– Standard Delivery (£3.99): 2 to 4 Business Days transit time. (Total Estimated Delivery: 3 to 6 Business Days)
– Express Delivery (£5.99): 1 to 2 Business Days transit time. (Total Estimated Delivery: 2 to 4 Business Days)
– Standard Delivery (£3.99): 2 to 4 Business Days transit time. (Total Estimated Delivery: 3 to 6 Business Days)
– Express Delivery (£5.99): 1 to 2 Business Days transit time. (Total Estimated Delivery: 2 to 4 Business Days)
Please note that transit times are estimated by our third-party courier partners and apply after the order has been dispatched.
3. Order Cancellations & Address Amendments
If you need to change your delivery address or cancel an order, please contact our customer support team within 60 minutes of placing your order at support@westbridgemart.com Once an order enters the packing or dispatch stage, cancellations cannot be made, and the parcel must be handled via our standard Return Policy.
If you need to change your delivery address or cancel an order, please contact our customer support team within 60 minutes of placing your order at support@westbridgemart.com Once an order enters the packing or dispatch stage, cancellations cannot be made, and the parcel must be handled via our standard Return Policy.
4. Proof of Delivery & Tracking
Every parcel dispatched by Westbridge Mart includes a tracked delivery service. Carrier-provided electronic signatures, photo verification at the doorstep, or GPS delivery tags confirm successful delivery. If your tracking indicates delivered but you cannot locate your parcel, please contact support for immediate investigation with the carrier.
Every parcel dispatched by Westbridge Mart includes a tracked delivery service. Carrier-provided electronic signatures, photo verification at the doorstep, or GPS delivery tags confirm successful delivery. If your tracking indicates delivered but you cannot locate your parcel, please contact support for immediate investigation with the carrier.
5. Transit Damage & Reporting Protocol
All items are thoroughly inspected and packaged before leaving our warehouse.
If your parcel arrives with visible physical damage:
– Please inform support within 48 to 72 hours of carrier delivery by emailing support@westbridgemart.com
– Kindly include clear photos showing the damaged product, the outer shipping carton, and the courier label.
All items are thoroughly inspected and packaged before leaving our warehouse.
If your parcel arrives with visible physical damage:
– Please inform support within 48 to 72 hours of carrier delivery by emailing support@westbridgemart.com
– Kindly include clear photos showing the damaged product, the outer shipping carton, and the courier label.
6. Return Shipping Guidelines
Returns are accepted within 30 days of purchase under our standard Return Policy:
– Return Postage: Buyers are responsible for return shipping costs unless the item is incorrect or damaged upon arrival. Tracked shipping is recommended.
– Item Condition: Returned products should be in their original, unused condition with all original packaging intact to receive a full refund.
Returns are accepted within 30 days of purchase under our standard Return Policy:
– Return Postage: Buyers are responsible for return shipping costs unless the item is incorrect or damaged upon arrival. Tracked shipping is recommended.
– Item Condition: Returned products should be in their original, unused condition with all original packaging intact to receive a full refund.
7. Customer Support & Business Details
For tracking queries, delivery assistance, or claim submissions:
– Official Support Email: support@westbridgemart.com
– Customer Service Desk: westbridgemart.com
– Business Address: 7 New Road, Bedfont, Feltham, England TW14 8HW
– Contact Phone: +44 7591456565
For tracking queries, delivery assistance, or claim submissions:
– Official Support Email: support@westbridgemart.com
– Customer Service Desk: westbridgemart.com
– Business Address: 7 New Road, Bedfont, Feltham, England TW14 8HW
– Contact Phone: +44 7591456565